AI receptionist

AI receptionist for small businesses

An AI answering service for your business line. It answers every call, day and night, in English and Spanish, and books the appointment into your calendar. We set it up and run it, so there is no app to learn.

Get in touchHow it works

How it works

AI receptionist

A call rings out, and the caller tries someone else. An AI receptionist that answers every call, day and night, in English and Spanish, and books the appointment into your calendar.

A customer calls Fernhollow Plumbing at 11:04 PM about water coming through her kitchen ceiling. The AI receptionist answers, helps her turn off the water at the main, books a plumber for tonight between 12 and 1, and texts her the details.

The call

A call, start to finish

  1. It picks up

    Every call, day and night, in English or Spanish. It switches when the caller does.

  2. It answers from your facts

    Hours, services, areas, and the questions your team hears every day, in the words you approve.

  3. It books the appointment

    Into the calendar you already use, while the caller is still on the line.

  4. It passes urgent calls to you

    When a caller needs a person, the call goes to you or your team.

  5. It sends you a summary

    After every call: who called, what they needed, and what happens next.

Setup

What we set up for you

An app gives you the tool. We set it up in your business and run it after launch.

  1. We write the facts it answers from, with you.
  2. We choose the voice with you.
  3. We connect your phone number, your calendar and the handover to your team.
  4. We test it on real calls before it goes live.
  5. We run it after launch, and update it when your hours or services change.

What it sounds like

When it answers, your brand is talking. We choose the voice and the words with you.

  1. Neutral US
  2. Southern
  3. Midwest
  4. New York
  5. Spanish

References

From our work

Trade-fair organizer

AI receptionist · Name withheld

Visitor and exhibitor calls answered, and every outcome saved for the team.

A trade-fair organizer's small team could not keep up with visitor and exhibitor calls at peak times. We built an AI receptionist that answers the incoming calls, recognizes callers it already knows, and saves each call's outcome and recording in the system the team already used. The team now handles the exceptions, not the queue.

FAQ

What does the AI receptionist do?
It answers every call, day and night, in English and Spanish. It answers from your facts, books into your calendar, passes urgent calls to you, and sends you a summary after every call.
Does it sound like a robot?
We choose the voice and the words with you, so it sounds like your business. It copes with interruptions, pauses and follow-up questions.
Does it tell callers it is an AI?
Yes. It says so at the start of every call, and that the call is recorded.
Do I keep my phone number?
Yes. Calls forward from your number, or the receptionist connects to your phone system.
Does it book into my calendar?
Yes. We connect it to the calendar you already use, and it books the appointment while the caller is on the line.
What happens in an emergency?
It passes urgent calls straight to you or your team. We set with you what counts as urgent.
What happens when it can't answer?
It passes the call to you or your team, or takes the details and sends you a summary.
Why not just buy an app?
An app gives you the tool. We set it up in your business, connect your calendar and handover, and run it after launch.
Who is it for?
Any business that lives on the phone and books appointments, from plumbers to law firms, in the US and the UAE.

Contact

Get in touch

Tell us about your business. We reply with what we'd change.

  1. Send a message or call us.
  2. We look at your site and your phone, and reply with what we'd change.
  3. You see a first version early, and we improve it with you.

ToOrdian teammax@munadi-ai.com

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